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Frequently Asked Questions
Find answers to common questions
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can contact our support team within 1 hour of placement to request changes or cancellations.
Do you ship internationally?
Yes, Pretavoir offers worldwide shipping. Rates and delivery times vary depending on the destination country.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure a secure shopping experience.
What should I do if I receive a damaged item?
Please contact our customer service team immediately with your order number and a photo of the damage to arrange a replacement.